5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by taking a look at the walls. But when you hire a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it is crucial to implement a method of verification and quality control to ensure that issues connected with the lack of doing these jobs do not begin to occur.
In this article we’ll discuss five (5) simple steps to enhancing your security guard service and achieving what you picture as your ideal mobile security London.
Screen Your Guards Qualifications
In most states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and ask yourself does it look decent.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another superb method to screen whether the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a good deal about what to expect from this guard and it gives you a chance to ask another guard if you think that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the business itself, in many circumstances the guard’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Just how long is each officer educated?
• Just how long does the security company double lender?
Determine the response to each of the questions and be certain that they match what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to work at your property.
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their duties. If the guards are not being supervised, they begin to feel that their work is not important and they begin to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the two methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your property. These monitoring systems allow the security guard business to monitor the time and log the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve found that having a method for guards to check in regularly with the security guard provider provides a method of earning certain that each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security while you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure that they know their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident that the consultant is not really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.